Work smarter♦Sell better

From the time you sign up with BidGemmer it can take approximately 24-48 hours for our team to complete an internal KYC process. Afterward, our team will provision your account and assist you with the onboarding process.

Once your platform is live, you can customize it with your brand and start running auctions or manage stock within 5 minutes.

Yes, BidGemmer allows you to easily import your data to the platform. Whether you are coming from another platform or simply have Excel worksheets our team will help you to import your data and get started.

Yes, we offer training for each BidGemmer module as part of the onboarding process. Training time depends on the BidGemmer module(s) you plan to utilize and the size of your team. In general, training can be as short as one day and as long as one month.

Our helpdesk is available for all our clients, providing in-depth articles for all features included in the platform. You can also request on-demand training and guidance at any time from our support team.

Of course! During the onboarding process, you will have 1-on-1 training with our implementation specialists. After the onboarding process, you have direct access to our support portal to open tickets. Our support team will respond to your questions directly to resolve any questions you might have.

Lastly, BidGemmer offers a comprehensive knowledgebase portal and self-help guides to assist you on the platform.

All information transmitted via BidGemmer, including log-on details, is encrypted using 256-bit encryption and transmitted via TLS 1.2. We collaborate closely with industry-leading experts in application security, who conduct penetration tests and audits of BidGemmer. Furthermore, we continuously monitor our product for security vulnerabilities as it constantly evolves.

Rest assured, your data belongs solely to you — we do not have access to it.

Indeed, you will consistently maintain access to your data regardless of your location. BidGemmer operates as a cloud-based solution, ensuring uninterrupted access around the clock from every device and location.

We have partnered with Amazon Web Services, and as BidGemmer operates as a cloud-based platform, full access to the platform is reliant on an internet connection.

That’s right, BidGemmer supports all types of goods including colored gemstones and diamonds.